EV Cargo has been shortlisted for one of the most prestigious awards in the transport sector because of the quality of its customer care and ability to drive continuous improvement to deliver operational and environmental benefits.
The judges for the Motor Transport Customer Care Award 2021 were impressed with how EV Cargo works in partnership with Accolade Wines, one of the world’s leading wine producers, to bring tangible financial, operational and environmental benefits to the company.
EV Cargo helped Accolade Wines top a food and drink industry survey for delivering on time in full and has consistently exceeded its performance targets, despite the challenges of the Covid pandemic and Brexit uncertainties, since taking over the contract.
And, with an EV Cargo team on-site with Accolade at all times, they have used cutting-edge technology to identify delivery schedule improvements which deliver significant financial savings and reduce its total delivery mileage by more than quarter of a million miles, leading to a massive cut in emissions.
Zac Brown, EV Cargo Logistics Managing Director, said: “It is inspiring to see the hard work from all our colleagues in the Accolade Wines customer team, underpinned by support from our business intelligence team, recognised as a finalist for the award.
“Despite the difficulties of Covid and Brexit, they have gone the extra mile to ensure the highest levels of customer care and deliver significant continuous improvement and added value, providing performance, financial and environmental benefits for the customer.
“The team does a great job and is fully focussed and aligned to Accolade’s goals to create significant improvements in customer care KPIs – all this during one of the most challenging years our sector has faced. We look forward to the future and to what we can achieve next.”
Terry Vizard, Accolade Wines Distribution Manager, added: “EV Cargo provides an exceptional on-time delivery performance, which is consistently above our benchmark standard.
“This is a result of the proactive approach that the team takes to making deliveries, coupled with their collaborative relationships with Accolade’s operational and customer services teams. They also have an intimate knowledge of our business, which makes for a winning formula.”
The award winner will be announced at the Grosvenor House Hotel in London on September 2.